People have long thought that the quality of the product is the most important thing for getting and keeping customers in a competitive business world, especially in construction. …
Open and honest communication is the key to having healthy personal and professional interactions. It's not enough for the information to get through; the person who gets it …
We deal with the common problem of miscommunication and unmet expectations in building projects right from the start. It's crazy how often this happens, and I see it …
Have you ever felt resentment during a project, because you found yourself dealing with a difficult client? Is your client a good person, but they are demanding and …
When having conversations with others, especially customers, do you ever find yourself feeling stuck when they hit you with objections? Today we will look at a list of …
Contractor: You need to stop hanging your hat on quality and start hanging your hat on customer experience.In this episode, Brad talks about:How people remember service longer than …
Hammer and Grind Podcast EP 9 Communicating With Your Clients1. Ask –Focus on using Calibrated Questions. Questions that begin with, How, and What.How long have you been thinking …
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