21 episodes Clear
customer relationships
Have you ever felt resentment during a project, because you found yourself dealing with a difficult client? Is your client a good person, but they are demanding and …
Your brand promise is the single most important factor of why people do business with you.In this episode, we talk about:Separating yourself by defining your brandThe formula that …
Are you a General Contractor who wants a strong working relationship with a Sub-Contractor, or vice versa? Then there are a few key things you need to be …
Contractor: You need to stop hanging your hat on quality and start hanging your hat on customer experience.In this episode, Brad talks about:How people remember service longer than …
Stop sabotaging your sales and start establishing an affinity with your customers. Listen to learn why your customers must always know, like, and trust you!In this episode, we …
How you communicate with potential leads can make or break your sales. Listen to learn why you must shift from trying to make a sale to genuinely trying …
Sometimes contractors are their own worst enemy without even realizing it. Be sure to listen to what your customer really wants and don’t sell past the yes! In …
Hammer and Grind Podcast EP10Emotions Behind The Buying Decision There is so much more behind the person buying from a contractor than just fulfilling a need. Pain and …
Hammer and Grind Podcast EP 9 Communicating With Your Clients1. Ask –Focus on using Calibrated Questions. Questions that begin with, How, and What.How long have you been thinking …
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